Type of Publication: Article in Collected Edition

A Literature-Based Derivation of a Meta-Framework for IT Business Value

Author(s):

Seufert, S.; Wulfert, T.; Wernsdörfer, J; Schütte, R.

Editor:

Filipe, J.; Smialek, M.; Brodsky, A.; Hammoudi, S.

Title of Anthology:

Proceedings of the 23rd International Conference on Enterprise Information Systems (ICEIS), Volume 2

pages:

291-302

Publisher:

SCITEPRESS – Science and Technology Publications

Location(s):

Online Streaming

Publication Date:

2021

Citation:

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Abstract

The business value of IT in companies is a highly discussed topic in information systems research. While the IT business value is an agreed upon term, its decomposition and assessment on a more detailed level is ambiguous in literature and practice. However, assessing the IT business value is pivotal for goal-oriented IT management. Therefore, we suggest a hierarchical decomposition of the IT business value along aggregated impacts and atomic impacts. We introduce a taxonomy to gain a better understanding of what types of atomic impacts may be caused by IT investments. With the help of the taxonomy, we classify a total of 957 values from existing value catalogs and derive 29 archetypal IT impacts grouped by a company’s business units. Bundling this grouping with exemplary impacts for the IT value assessment, we finally propose an IT value meta-framework for the structured business value assessment.